Customer support requests and resolution tracking
| Ticket ID | Customer | Subject | Status | Priority | Created |
|---|---|---|---|---|---|
| TKT-2847 | Sarah Chen | API rate limit increase request | open | high | Jun 1, 2026 |
| TKT-2846 | James Mitchell | Payment failed - need assistance | pending | urgent | Jun 1, 2026 |
| TKT-2845 | Emily Watson | How to migrate existing articles? | open | medium | May 31, 2026 |
| TKT-2844 | Michael Torres | SSO integration documentation | closed | low | May 30, 2026 |
| TKT-2843 | David Kim | Custom domain SSL certificate | closed | medium | May 29, 2026 |